Category: Risk, Resilience

Operating Models – Digital vs Traditional

Coming soon…

  • Power of Digital Operating Models – digital (AI and Analytics) at core, data-driven, agility, scale, continuous growth, innovations, network effect, ability to both generalize and specialize, …
  • Traditional Operating Models – siloed, inflexible, complex, growth only up to a point then diminishing, specialization, …

12 ways you can achieve efficient and predictable service delivery

  1. Take care of your team – address their concerns, recognise, motivate, mentor, groom, empower, encourage team working
  2. Define & agree clear KPIs, RACI matrix with clear responsibilities and accountability for all the stakeholders
  3. Practice Lean – Increase value added services, minimise non value added tasks, eliminate wastes
  4. Use optimum span of control for managers & team leaders and optimum resource pyramid
  5. Follow knowledge management best practices
  6. Use standard tools and processes
  7. Reuse -frameworks, approach, solution, components, etc.
  8. Ensure team mix with right competencies are deployed
  9. Ensure right level of governance
  10. Define and implement quality gates
  11. Automate, semi automate repetitive tasks, reports where feasible
  12. Ensure tight control over startup activities for new project/phase or service until steady state reached